After the solution is delivered, Avantek Support Services will ensure that it runs smoothly and delivers the maximum value to the client over its lifetime. The support services include the following:
- Client inquiries.
- Issue resolution.
- Access to new releases of software.
- Access to interim software patches.
- Access to the support knowledge base.
Each issue (support case) reported by the client is classified as Critical, Urgent or Important, depending on the impact on Client's business. Following are Avantek Support Services response time goals:
Another service available to the client under support is implementation of client-specific maintenance changes and custom features.